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Policies/Statements |
Privacy and Security
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The information you supply to The Flower Girl is strictly confidential and we will not share the information with others. Our online order system is secured using Secure Sockets Layer (SSL) and orders are encrypted and only our flower shop will able to view your order.
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Substitution Policy
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Due to availability of seasonal flowers and market demand, substitutions may be necessary to ensure your flowers or arrangement is delivered within your requested time. We will try our best to ensure that it is as similar as possible to the requested item. All substitution will be of equal or greater value.
Substitution may be:
- Type of flower to match your color theme of the arrangement
- Type of container
- Seasonal flower not available
- Stuffed animal type
- Candy or chocolate
- Fruit availability
- Plant type
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Guarantee
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All our fresh flowers and blooming plants are guaranteed for 24 hours. If the recipient does not satisfy with our products, please let him/her know to call us immediately and we will happy to replace the order as soon as we can.
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